SmartFareFinder – Refund & Cancellation Policy
At SmartFareFinder, we strive to provide a smooth and transparent booking experience. This Refund & Cancellation Policy outlines the terms and conditions applicable to cancellations, changes, and refunds for flight bookings made through our website.
1. General Policy
SmartFareFinder acts as an intermediary between travelers and airlines. All cancellations, modifications, and refunds are subject to the policies and regulations of the respective airline and fare rules associated with your ticket.
2. Flight Cancellations by Customer
Customers may request cancellation of their booking, subject to the airline’s cancellation policy.
Cancellation requests must be submitted before the scheduled departure time of the flight.
Certain tickets, including promotional, discounted, or non-refundable fares, may not be eligible for refunds.
Airline-imposed cancellation charges and SmartFareFinder service fees may apply.
3. Refund Eligibility
Refund eligibility depends on:
The fare type purchased.
The airline’s refund policy.
The timing of the cancellation request.
Applicable government taxes and airline regulations.
Refunds may be approved in full, partially, or denied based on the airline’s terms and conditions.
4. Refund Processing
Once approved by the airline, refunds will be processed using the original payment method whenever possible.
Refund processing times vary by airline, payment provider, and banking institution.
Most refunds are completed within 7–30 business days after approval.
SmartFareFinder is not responsible for delays caused by airlines, banks, or payment processors.
5. Airline-Initiated Cancellations
If an airline cancels a flight due to operational, weather-related, or other reasons:
Refunds or alternative travel arrangements will be governed by the airline’s policies.
SmartFareFinder will assist customers in communicating with the airline and processing eligible refund requests.
Compensation, if any, will be determined solely by the airline.
6. Changes and Modifications
Requests to change travel dates, passenger information, destinations, or flight times are subject to airline approval.
Fare differences, airline change fees, and service charges may apply.
SmartFareFinder cannot guarantee that requested changes will be accepted.
7. No-Show Policy
Failure to check in or board a scheduled flight may be considered a “No-Show” by the airline.
No-Show bookings may be non-refundable and may result in forfeiture of the ticket value.
Refunds, if available, will be subject to airline rules.
8. Special Circumstances
In cases involving:
Medical emergencies
Bereavement situations
Natural disasters
Government travel restrictions
Refund or waiver requests will be reviewed according to the airline’s policies and supporting documentation may be required.
9. Service Fees
SmartFareFinder may charge service fees for booking assistance, modifications, cancellations, or refund processing.
Service fees are generally non-refundable unless required by law.
10. Chargebacks and Payment Disputes
Customers are encouraged to contact SmartFareFinder before initiating a chargeback or payment dispute with their bank or credit card provider.
Providing inaccurate information or filing fraudulent disputes may result in suspension of services and further investigation.
11. Contact Us
For refund requests, cancellation assistance, or policy-related questions, please contact our support team:
Email: support@smartfarefinder.com
Phone: (833) 238-2999
Our customer support team will assist you with eligible cancellation and refund requests in accordance with airline policies and applicable regulations.